Orders are dispatched from our San Franciso Bay Area base, typically within 2-5 business days, not including weekends or holidays. Delivery times vary by carrier and destination. Note: these are estimates and may differ based on the carrier. Shipping costs depend on the size, weight of the items, chosen shipping method, and destination.

If an item arrives damaged, contact us immediately. Damage reports must be made within 48 hours of receipt. Please photograph the box (all sides), the unpacking process, and the damaged product.

Moodbeli isn't liable for lost, delayed, or stolen packages. In these cases, contact your local post office. While we can't always replace or refund these items, we'll help you resolve issues with the carrier. This process may take days to weeks. Once a package is with the carrier, we can't control various factors. We're not responsible for packages marked 'delivered' but missing from the delivery point.

Shipping in the USA: We use USPS for all states and territories. Available shipping options depend on your address and order weight. All shipments are insured with tracking. Orders above $300 need a signature on delivery.

International Shipping: We ship globally! International shipping rates are calculated at checkout; enter your destination to see them. Moodbeli isn't responsible for additional taxes or fees upon arrival in the destination country. Delivery times can't be guaranteed for all locations. International shipments may face customs delays. We suggest contacting your local customs office for more details.