Returns require prior approval from Moodbeli. To initiate a return, email us at email@example.com with the item you wish to return. We'll provide a return authorization number to include in your package. Note that for clothing and other items, shipping costs are non-refundable and the customer is responsible for return shipping fees. Ensure all return packages are insured.
If you're looking to return your purchase, we offer store credit or an exchange within 14 days of delivery. Items must be in new, unused condition with original packaging, tags, and a copy of your packing slip. Returns that don't meet these criteria may be refused.
We understand trying on clothing is essential. Moodbeli refunds clothing items returned within 14 days of delivery in new, unworn condition with original tags. Follow our online return process for clothing. Note: Intimates and swimwear are ineligible for returns or exchanges.
Apothecary items are final sale due to their nature. For inquiries about colors or scents, contact us at firstname.lastname@example.org before purchasing.
Our vintage items are unique and delicate, hence they are also final sale.
Final Sale Items
All items marked as final sale are non-returnable and non-exchangeable. This includes sale items designated as final sale.